Sometimes it happens that someone cannot log in. Usually the cause is not due to Musicalion. The following actions might help:
First of all, where does the login box appear?
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Under the menu item "My Musicalion - Login".
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If you want to download something
If the login doesn't work there, then either wrong access data was used. Then you get a corresponding error message in the login box (see help point "Forgot access data"), or your browser (Chrome, Firefox, Edge, Safari...) can't do the login with correct data. Reasons could be:
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The browser is in an outdated version. Then you have to update it
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The browser has an old version of Musicalion in the cache (memory). Then you have to delete the browser's cache.
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A security setting prevents the disclosure of access data. Then you have to classify Musicalion as friendly in your security program
In cases 1 and 2 you can also use another browser. If it works then you know that you have to do something on your default browser.
